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If you are experiencing log-in problems with Partner Portal or your account is locked and you need your password reset Please contact and provide your User ID.


Remember: Monthly HAP Payments are always processed on the 1st business day of the month, and will be reflected in Partner Portal the following business day.


Current Operating Hours (Closed to the Public)


Monday – Thursday: 8 a.m. – 5 p.m.


Fort Worth Housing Solutions will be closed on Fridays. Landlords may always send emails to

Guidance for Landlords, Tenants to Avoid Evictions


The federal moratorium on evictions under the CARES Act expired July 25, 2020. But Fort Worth Housing Solutions and the U.S. Department of Housing and Urban Development are encouraging our residents and landlords to work together to make sure that outstanding rent balances are paid and that individuals and residents have every opportunity to keep their housing during these difficult times.


The moratorium, adopted in response to the COVID-19 pandemic, allowed tenants to avoid eviction for missed rent payments in April, May, June and July 2020 while requiring tenants pay the full amount owed by July 24, 2020. Unpaid balances can cause hardship for both landlords and tenants who now owe larger balances.

If you are a tenant or a landlord with an unpaid rent balance, click here to learn what you can do.

Fort Worth Housing Solutions is pleased to announce two landlord bonus initiatives. They are as follows:

  1. A $500 bonus will be paid to any landlord who leases to a FWHS voucher holder who was a resident of Bellevue Apartments and was displaced by the February 2021 severe weather. The Housing Assistance Payment contract must be effective no later than April 30, 2021.
  2. A $500 bonus will be paid to any landlord who leases to a FWHS Family Unification Program (FUP) voucher holder no later than June 30, 2021. The FUP is a program that unifies and assists families facing homelessness, and also includes youth aging out of Foster Care.

Any landlord who has a unit they would like to make available to either of these groups, please contact RaVonda Thompson at She will connect you with the voucher holder.


Tampering with FWHS' website is against the law. If anyone tries to tamper with it, they may be punished under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.